NEW YORK CITY (By Eric
Dash, NYT) October 29, 2008 —
First came the mortgage crisis. Now comes the
credit card crisis.
After years of flooding
Americans with credit card offers and sky-high credit lines, lenders are
sharply curtailing both, just as an eroding economy squeezes consumers.
The pullback is affecting even
creditworthy consumers and threatens an already beleaguered banking industry
with another wave of heavy losses after an era in which it reaped near
record gains from the business of easy credit that it helped create.
Lenders wrote off an estimated
$21 billion in bad credit card loans in the first half of 2008 as more
borrowers defaulted on their payments. With companies laying off tens of
thousands of workers, the industry stands to lose at least another $55
billion over the next year and a half, analysts say. Currently, the total
losses amount to 5.5 percent of credit card debt outstanding, and could
surpass the 7.9 percent level reached after the technology bubble burst in
2001.
“If unemployment continues to
increase, credit card net charge-offs could exceed historical norms,” Gary
L. Crittenden, Citigroup’s chief financial officer, said.
Faced with sobering
conditions, companies that issue MasterCard, Visa and other cards are
rushing to stanch the bleeding, even as options once easily tapped by
borrowers to pay off credit card obligations, like home equity lines or the
ability to transfer balances to a new card, dry up.
Big lenders — like American
Express, Bank of America, Citigroup and even the retailer Target — have
begun tightening standards for applicants and are culling their portfolios
of the riskiest customers. Capital One, another big issuer, for example, has
aggressively shut down inactive accounts and reduced customer credit lines
by 4.5 percent in the second quarter from the previous period, according to
regulatory filings.
Lenders are shunning consumers
already in debt and cutting credit limits for existing cardholders,
especially those who live in areas ravaged by the housing crisis or who work
in troubled industries. In some cases, lenders are even reining in credit
lines after monitoring cardholders who shop at the same stores as other
risky borrowers or who have mortgages from certain companies.
While such changes protect
lenders, some can come back to haunt consumers. The result can be a lower
credit score, which forces a borrower to pay higher interest rates and makes
it harder to obtain loans. A reduced line of credit can also make it harder
for consumers to manage their budgets, because lenders have 30 days to
notify their customers, and they often wait to do so after taking action.
The depth of the financial
crisis has shocked a credit-hooked nation into rethinking its habits. Many
families once content to buy now and pay later are eager to trim their
reliance on credit cards. The Treasury Department, which is spending
billions of dollars in taxpayer money to clean up an economic mess brought
on in part by all sorts of easy credit, recently started an advertising
campaign inviting consumers to check into the “Bad Credit Hotel,” an online
game that teaches the basics of maintaining good credit.
At the same time, the fear
factor among lenders has deepened just as the crisis makes it harder for
some financially stretched consumers to wean themselves from credit cards
for even basic needs, like gas and food.
“We are not going to say,
‘Yahoo, this is over,’ and extend credit like we did without fear,” Jamie
Dimon, JPMorgan Chase’s chief executive, said in a recent conference call.
“If you’re not fearful, you’re crazy.”
Even those with good credit
ratings are not excepted. American Express, which traditionally catered to
more upscale cardholders, said it would be increasing effective interest
rates by 2 or 3 percentage points for some of its credit card holders — a
move that could, for example, push a 15 percent rate up to 18 percent.
“We think it’s prudent given
the nature of those products and the economic environment we face,” Daniel
Henry, its chief financial officer, said in a recent conference call.
Some reward programs have also
gotten stingier as lenders cut corners to save money. Card companies, for
example, have taken to substituting cheaper brands for a Sony big-screen
television as a way of lowering the cost of their redemption prizes.
For less creditworthy
customers, issuers are pulling back on promotional offers that allowed
borrowers to pay no interest for months as they try to get ahead of stiffer
lending rules that have been proposed by federal banking regulators and
Congress.
The regulations, while
beneficial to consumers, will curb profits on card issuers’ riskiest
customers. JPMorgan said that it was withdrawing some teaser-rate loans that
were only marginally profitable. Discover Financial shortened the duration
of its zero-balance offers.
And lenders, over all, are
slowing the flood of mail offers to a trickle with moves that would
translate for the average American household into about 13 fewer pieces of
credit card junk mail a year than its peak in 2005. Mail offers to new and
existing customers are on pace to drop below 8.4 billion pieces, the lowest
level since 2004, according to Mintel Comperemedia, a direct marketing
research firm.
Online credit card
applications have fallen for the first time in five quarters, in part
because customers are receiving fewer mail offers that drive them to the
Web, according to data from comScore, an Internet marketing research firm.
“We used to get a couple of
offers a week, but I haven’t seen a credit card offer in over a year,” said
Brett Barry, who owns a real estate agency outside Phoenix and described his
credit record as strong. “What blows me away is these companies are in the
business of extending credit, but they don’t want to do it for me.”
Mr. Barry said that, without
any notice, American Express had reduced the credit limit on his business
and personal credit card at least four times in the last year, which he said
had lowered his credit score. The moves have also made it difficult for him
to manage his payroll and budget, he said.
“Credit card issuers have
realized their market is shrinking and that there is no room for extra
credit cards, so they have to scale back,” said Lisa Hronek, a research
analyst at Mintel. “People are completely maxed out with mortgages, home
equity lines and credit card debt.”
At the same time, credit card
profit margins have been narrowing, largely because lenders’ own financing
costs remain elevated as investors spurn credit card bonds, just as they did
mortgages. Another factor is that the interest rates banks charge even
creditworthy borrowers have come down after the emergency actions taken by
the Federal Reserve to ease the credit crisis.
Meanwhile, bank executives say
consumers are starting to curb their spending, to an extent that may become
clearer Wednesday when Visa reports its third-quarter results.
In previous downturns, banks
could make up the missing profits by raising fees. This time, there may be
less room to maneuver.
“The last time credit costs
spiked, the late fees were much lower, so card issuers could turn to that
and reprice more nimbly,” a Morgan Stanley analyst, Betsy Graseck, said.
“There is just more scrutiny now, and coming after the subprime mortgage
crisis, the world is more sensitive to the way lenders behave.”